BLUE SCOPE , the recognized leader in business process management and CRM solutions, has revolutionized customer relationship management with a next-generation platform and CRM applications that deliver:
- Integrated, intelligent automation — Employing unmatched business rules sophistication, BLUE SCOPE CRM automates contact center solutions and service processes to a degree never before possible, minimizing the degree of manual work required and guiding the involvement of CSRs when their involvement is needed.
- Layered services — Leveraging a unique application creation and deployment framework, BLUE SCOPE customer service software supports a “layer cake” approach to services that establishes a foundational layer of company-wide processes and procedures, while also allowing the easy creation of segmented services for specific product lines, customer types, or pilot programs.
- Business change driven by business users — BLUE SCOPE CRM’s path-breaking automated programming technology empowers business users to quickly create new processes and services with minimal involvement from IT staff.
Named as a customer relationship management sector leader by Forrester and proven in deployments in some of the world’s largest corporations, BLUE SCOPE CRM can help you drive down costs, accelerate handling times, reduce errors, and increase customer satisfaction and loyalty.