Blue Scope is the leader in software for customer engagement and operational excellence. Blue Scope adaptive, cloud-architected software – built on its unified Blue Scope Platform™ – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its 7-year history, Blue Scope has delivered award-winning capabilities in CRM and digital process automation (DPA) powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.
In a world where customers expect response within seconds or lose interest, fostering hyper accelerated digitally enhanced human interactions is critical for success. To satiate the digital native of today, organizations must reimagine their relationships with customers from a new perspective – across all channels and at every touch point.
Happiest Minds Customer Relationship Management solutions leverage techniques like predictive modelling, gathering intelligent insights through forecasting, data mining, and text mining to put the customer at the center of everything. We help our clients accelerate their CRM transformation initiatives to increase sales, boost productivity and improve customer service – while reducing operational cost and increasing time-to-market. We enable organizations to:
Our partnership with leading solution providers like Salesforce and Microsoft Dynamics uniquely positions us to help organizations understand their customers better and enhance the conversations. We help our clients get the most out of their CRM implementation by enabling a customer-centric digital business.
The first generation of customer relationship management systems provided some degree of technological support for companies grappling with CRM challenges , but still left much to be desired. For example, conventional customer relationship management software suffers from significant execution gaps such as:
BLUE SCOPE , the recognized leader in business process management and CRM solutions, has revolutionized customer relationship management with a next-generation platform and CRM applications that deliver:
Named as a customer relationship management sector leader by Forrester and proven in deployments in some of the world’s largest corporations, BLUE SCOPE CRM can help you drive down costs, accelerate handling times, reduce errors, and increase customer satisfaction and loyalty.